Return window
Most products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and complete with all accessories and documentation.
What can be returned
- Items that arrived damaged or defective.
- Items that do not match what was ordered.
- Unused reusable instruments in their original, unopened packaging.
What cannot be returned
For patient-safety reasons, some items cannot be taken back once their packaging is opened:
- Sterile single-use items — disposable trocars, sterile consumables — once the sterile barrier is broken.
- Instruments that have been used or autoclaved, since we cannot certify their sterility or condition afterwards.
- Items made or modified to order.
This does not affect your rights if an item was faulty or wrongly supplied. A defective sterile item is always our responsibility, opened or not.
How to start a return
- Contact us within 7 days of delivery on +91 95829 75000 or at sales@ransurgicals.com, quoting your order number.
- Tell us what is wrong and send photographs where the item is damaged or incorrect.
- We will confirm the return and tell you where to send it. Please do not ship anything back before we confirm — unannounced returns are difficult to match to an order.
Return shipping costs
If the item was damaged, defective or wrongly supplied, we pay the return shipping. If you are returning something because it is no longer wanted, the return shipping is yours.
Refunds
Once the return reaches us and passes inspection, refunds are processed within 5 to 7 working days to the original payment method. Bank clearing can add a few days beyond that, which is outside our control.
- Prepaid orders are refunded to the card, UPI handle or account used.
- Cash on delivery orders are refunded by bank transfer — we will ask for account details.
- Shipping charges are refunded only where the return was our error.
Replacements
If you would rather have a replacement than a refund, say so when you contact us. Where the item is in stock a replacement is usually faster than a refund and re-order.
Cancellations
An order can be cancelled from My account → Orders at any time before it is dispatched. After dispatch, treat it as a return.
Warranty
Instruments carry a 12-month warranty against manufacturing defects, separate from this return window. Warranty does not cover normal wear, damage from incorrect reprocessing, or mishandling.