Ordering
Do I need an account to order?
No. You can check out as a guest. An account is useful if you order regularly, since it keeps your addresses, order history and GST details in one place.
Can I order in bulk or get institutional pricing?
Yes. Hospitals, distributors and institutions get negotiated rates. Contact us on +91 95829 75000 or at sales@ransurgicals.com with your requirement and we will quote. Quantity break pricing is also shown on many product pages.
Can I get a quotation or proforma invoice?
Yes — most institutional buyers need one for approval before purchase. Send us the list and we will issue it.
Payment
What payment methods do you accept?
UPI, credit and debit cards, net banking and wallets through Razorpay, plus cash on delivery within its limits. Bank transfer is available for institutional orders.
Is it safe to pay online?
Yes. Payments are handled by Razorpay and card details never reach our servers. Every payment is verified server-side before an order is confirmed.
Will I get a GST invoice?
Yes, with every order. Add your GSTIN at checkout and it will be printed on the invoice so you can claim input credit. Our place of supply is Haryana, so orders delivered within Haryana carry CGST and SGST, and orders to any other state carry IGST.
Delivery
How long will my order take?
Dispatch within 1 working day, then typically 5 working days in transit. See Shipping Information for the detail.
How much is delivery?
Free above ₹2000, otherwise ₹79 flat. Express is ₹199 where available.
Do you ship outside India?
Not through the website. Contact us for an export quotation.
Products
Are your instruments manufactured in-house?
Yes. Ran Surgicals manufactures laparoscopic instruments and equipment — endo trainers, needle holders, Maryland dissectors, graspers, trocars, reducers, Hassan trocars, Veress needles and clip applicators.
Are the instruments autoclavable?
Reusable stainless steel and titanium instruments are autoclavable at standard parameters. Disposable items are supplied sterile and must not be autoclaved. Each product page states which it is.
Can I get spare parts and jaw inserts separately?
Yes. Jaw inserts, obturators, seals and other wear parts are stocked separately, so a worn part is a spare-part order rather than a new instrument.
Will your inserts fit my existing handles?
Usually — the range uses the standard quarter-turn 5 mm fitting. If you are unsure, send us a photograph of your handle collet and we will confirm before you order.
Do you repair instruments?
Yes, we offer a repair service. Contact us with a description and photographs and we will advise whether repair or replacement makes more sense.
After ordering
How do I track my order?
Use Track order in the top bar with your order number and email, or sign in and open My account → Orders.
Can I change or cancel my order?
Yes, before it is dispatched — cancel from My account → Orders, or call us. After dispatch it becomes a return.
What is the warranty?
12 months against manufacturing defects. It does not cover normal wear, damage from incorrect reprocessing, or mishandling.